Privacy Policy – Jigsawo

At Jigsawo (“we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website (www.jigsawo.com) or purchase our products (including women’s dresses, tops, occasionwear, workwear, skirts, shoes, boots, and accessories). By using our website or engaging with our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect two types of information about you: personal information (data that identifies you) and non-personal information (anonymous data that does not identify you).

1.1 Personal Information

We collect personal information when you interact with our website, such as when you:

  • Create an account (e.g., your name, email address, password, and phone number)
  • Place an order (e.g., shipping address, billing address, payment details, and order history)
  • Subscribe to our newsletter (e.g., your email address)
  • Contact our customer support (e.g., your name, email address, and message content)
  • Participate in surveys, promotions, or feedback forms (e.g., your name, email address, and preferences)

1.2 Non-Personal Information

We automatically collect non-personal information to improve our website and user experience, including:

  • Browser type, device type, and operating system
  • IP address and geographic location (general, e.g., city/region)
  • Pages visited, time spent on the website, and referral sources
  • Cookies and similar tracking technologies (see Section 3 for details)

2. How We Use Your Information

We use your information only for legitimate business purposes, as outlined below:

  • Process and fulfill orders: To confirm your purchase, arrange shipping, and provide order updates.
  • Manage your account: To allow you to access your account, view order history, and update your details.
  • Provide customer support: To respond to your inquiries, resolve issues, and assist with your shopping experience.
  • Send marketing communications: To share updates, promotions, new product launches, or newsletters (only if you have opted in; you can unsubscribe at any time).
  • Improve our website and products: To analyze user behavior, identify trends, and enhance our website functionality, product selection, and service quality.
  • Ensure security: To detect and prevent fraud, unauthorized access, or other illegal activities.
  • Comply with legal obligations: To meet tax, accounting, or regulatory requirements.

3. Cookies and Tracking Technologies

We use cookies (small text files stored on your device) and similar technologies (e.g., web beacons, pixel tags) to enhance your browsing experience. Cookies help us:

  • Remember your account preferences (e.g., login status, language settings)
  • Track shopping cart items
  • Analyze website traffic and user behavior (via tools like Google Analytics)
  • Deliver personalized marketing content

You can manage cookie settings through your browser (e.g., block or delete cookies). However, disabling certain cookies may affect website functionality (e.g., inability to save cart items or log in to your account).

4. How We Protect Your Information

We implement industry-standard security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of sensitive data (e.g., payment details via SSL/TLS technology)
  • Secure storage systems with restricted access
  • Regular security audits and updates to our website and systems
  • Employee training on data protection and privacy best practices

While we strive to protect your information, no online platform is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps to minimize risks.

5. Disclosure of Your Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes, except in the following cases:

  • Service providers: We may share information with trusted third parties who assist us in operating our business (e.g., shipping carriers like FedEx/UPS, payment processors like PayPal/Stripe, email marketing platforms, and analytics tools). These providers are contractually obligated to use your information only as directed by Jigsawo and to maintain its security.
  • Legal requirements: We may disclose information if required by law (e.g., court order, subpoena) or to protect our rights, property, or safety, or the rights of others.
  • Business transfers: If Jigsawo is acquired, merged, or sells all or part of its assets, your information may be transferred as part of the business transaction (we will notify you of any such change via email or website notice).

6. Your Privacy Rights

Depending on your location (e.g., EU under GDPR, California under CCPA), you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask to update or correct inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal information (subject to legal or business obligations).
  • Opt-out: Unsubscribe from marketing communications (via the “unsubscribe” link in emails or by contacting us).
  • Data portability: Request a copy of your information in a structured, machine-readable format (if applicable).

To exercise these rights, please contact us at [email protected] with your name, email address, and a clear description of your request. We will respond within a reasonable timeframe (as required by law).

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it immediately. Parents or guardians who believe their child has provided information to us may contact us to request removal.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the “Last Updated” date at the top of the policy and post the updated version on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email: [email protected]

Website: www.jigsawo.com