Refund Policy-Jigsawo

At Jigsawo, we want you to be fully satisfied with your purchase of women’s dresses, tops, occasionwear, workwear, skirts, shoes, boots, and accessories. This Refund Policy outlines the terms and conditions for requesting and processing refunds, including eligibility requirements, timelines, and exceptions. By placing an order with us, you agree to comply with this policy, as well as our Terms of Purchase and Privacy Policy.

1. Refund Eligibility

To qualify for a refund, your return must meet the following criteria:

  • Timeframe: The request for a refund must be initiated within 60 days of the delivery date of your order. Requests made after this period will not be accepted.
  • Product Condition: The product must be unused, unworn, and undamaged, with all original tags, packaging, and accessories (e.g., shoe boxes, dust bags, care labels) intact. Products that have been washed, altered, stained, or damaged by you will not be eligible for a refund.
  • Proof of Purchase: You must provide a valid order number (found in your Order Confirmation email) when requesting a refund.
  • Exceptions: The following products are not eligible for refunds under any circumstances:
  • Custom or personalized items (if applicable, e.g., monogrammed accessories)
  • Final sale items (clearly marked as “Final Sale” on the product page at the time of purchase)

2. How to Request a Refund

Follow these steps to initiate a refund for an eligible product:

  1. Contact Customer Support: Send an email to our support team at [email protected] with the subject line “Refund Request .” Include the following details in your email:
  • Your full name and registered email address (linked to your Jigsawo account)
  • Order number
  • Name and SKU of the product(s) you wish to return for a refund
  • Reason for the refund (e.g., size mismatch, change of mind, product defect)
  • Photos of the product (optional but recommended, especially for defect-related refunds)
  1. Receive Return Authorization (RA): Our team will review your request within 1-2 business days. If approved, we will send you an RA number and detailed return instructions, including the designated return shipping address. Do not ship products without an RA number—unauthorized returns may be delayed or rejected.
  2. Ship the Product: Package the eligible product securely (using the original packaging if possible) and clearly mark the RA number on the outside of the package. Ship the product to the address provided in the RA email. While we offer free global shipping for orders, you are responsible for the cost of return shipping unless the refund is due to a Jigsawo error (e.g., wrong product shipped, defective product). We recommend using a trackable shipping service to avoid loss or damage during transit—we are not liable for products lost or damaged while being returned to us.

3. Refund Processing Timeline

Once we receive and inspect your returned product (typically 3-5 business days after delivery to our warehouse), we will verify if it meets the eligibility criteria:

  • Approved Refunds: If the product is eligible, we will process your refund within 5-10 business days of inspection. Refunds are issued to the original payment method used for the purchase (e.g., credit card, PayPal, debit card). You will receive a confirmation email once the refund has been initiated.
  • Delays in Refund Appearance: The time it takes for the refund to reflect in your account depends on your payment provider’s processing times. Credit card issuers typically take 3-7 business days to post refunds, while PayPal or digital wallets may show refunds within 1-3 business days. If you do not see the refund after the expected timeframe, contact your payment provider directly for assistance.
  • Rejected Refunds: If the product does not meet eligibility criteria (e.g., damaged, missing tags), we will notify you via email and offer to ship the product back to you (at your expense) or dispose of it (with your consent). No refund will be processed in this case.

4. Special Cases for Refunds

4.1 Defective or Damaged Products

If you receive a product that is defective, damaged, or not as described (e.g., wrong size, wrong color) due to a Jigsawo error:

  • Contact us within 7 days of delivery with photos of the defect/damage and product details.
  • We will cover the cost of return shipping and process your refund within 5-10 business days of inspecting the product. Alternatively, we may offer to send a replacement product (if available) at no additional cost—this option will be provided in the RA email if applicable.

4.2 Cancelled Orders

If you cancel an order before it has shipped (within the 1-3 business day processing period), we will process a full refund within 5-10 business days of cancellation. If the order has already shipped, you will need to follow the standard return and refund process outlined in Section 2.

4.3 Missing or Lost Orders

If your order is marked as delivered by the shipping carrier but you have not received it, contact our support team at [email protected] within 5 days of the delivery date. We will work with the shipping carrier to investigate the issue. If the order is confirmed lost, we will process a full refund within 5-10 business days or send a replacement (your choice).

5. Refund Policy Updates

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. When updates are made, we will revise the “Last Updated” date at the top of this policy and post the new version on our website (www.jigsawo.com). The updated policy will apply to all refund requests initiated on or after the update date. We encourage you to review this policy periodically before requesting a refund.

6. Contact Us

If you have questions, concerns, or need assistance with a refund request, please contact our customer support team at:

Email: [email protected]

Website: www.jigsawo.com