Terms of Purchase-Jigsawo

These Terms of Purchase (“Terms”) govern your purchase of products (including women’s dresses, tops, occasionwear, workwear, skirts, shoes, boots, and accessories) from Jigsawo (“we,” “us,” or “our”) through our website (www.jigsawo.com). By placing an order with us, you agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies posted on our website. Please read these Terms carefully before making a purchase.

1. Order Placement and Confirmation

1.1 Order Submission

When you place an order on our website, you are making an offer to purchase our products at the listed price (in USD, as specified in Section 4). All orders are subject to our acceptance, and we reserve the right to decline or cancel an order for any reason, including but not limited to:

  • Product unavailability or stock errors
  • Pricing or product description inaccuracies
  • Suspected fraud or unauthorized payment activity
  • Violations of these Terms or our website policies

1.2 Order Confirmation

Upon successful submission of your order, you will receive an automated email acknowledging receipt of your order (a “Order Acknowledgment”). This email does not constitute acceptance of your order. We will send a separate “Order Confirmation” email once your order has been processed and accepted, which will include your order number, product details, shipping information, and total amount due. The contract between you and Jigsawo is formed only when we send the Order Confirmation.

2. Shipping and Delivery

2.1 Processing Time

We aim to process and ship all orders within 1-3 business days of receiving your Order Confirmation. Processing time does not include weekends, public holidays, or any delays caused by external factors (e.g., customs hold, shipping carrier disruptions).

2.2 Delivery Time

After your order has shipped, the estimated delivery time is 6-12 business days to any destination worldwide. Delivery times are estimates only and may vary based on your location, shipping carrier performance, or unforeseen circumstances (e.g., weather, logistical delays). We will provide a tracking number via email once your order has been shipped, allowing you to monitor the status of your delivery.

2.3 Shipping Costs

We offer free global shipping on all orders, with no minimum purchase requirement. There are no additional shipping fees for delivery to any country.

3. Returns and Refunds

3.1 Return Eligibility

You may return any unused, unworn, and undamaged products (with original tags, packaging, and accessories intact) for a refund within 60 days of the delivery date. The following products are not eligible for returns:

  • Custom or personalized items (if applicable)
  • Products that have been used, washed, altered, or damaged by you

3.2 Return Process

To initiate a return:

  1. Contact our customer support team at [email protected] with your order number, product details, and reason for return.
  2. We will review your request and send you a Return Authorization (RA) number and instructions for returning the product (including the return shipping address).
  3. Package the product securely, include the RA number on the package, and ship the product back to us. You are responsible for ensuring the product is returned in eligible condition; we recommend using a trackable shipping service to avoid loss or damage during return transit.

3.3 Refund Processing

Once we receive and inspect your returned product (and confirm it meets the return eligibility criteria), we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase, and you will receive a confirmation email once the refund has been initiated. Please note that the time it takes for the refund to appear in your account may vary based on your payment provider’s processing times.

4. Pricing and Payment

4.1 Currency

All product prices, fees, and total amounts on our website are displayed and processed in United States Dollars (USD). We do not offer currency conversion for purchases, and any currency conversion fees or charges imposed by your payment provider will be your responsibility.

4.2 Payment Methods

We accept the following payment methods (subject to change):

  • Credit cards (Visa, Mastercard, American Express, Discover)
  • Debit cards (linked to a checking account)
  • Digital payment platforms (e.g., PayPal, Apple Pay, Google Pay, if applicable)

4.3 Payment Security

We use industry-standard encryption technology (e.g., SSL/TLS) to protect your payment information during transmission. We do not store your full payment details (e.g., credit card numbers) on our servers; all payment processing is handled by our trusted third-party payment processors (e.g., Stripe, PayPal), which comply with global payment security standards (e.g., PCI DSS).

4.4 Pricing Errors

We strive to ensure all product prices on our website are accurate, but we reserve the right to correct pricing errors at any time. If a pricing error is identified after you have placed an order but before we send the Order Confirmation, we will notify you of the error and offer you the option to:

  • Cancel the order, or
  • Proceed with the order at the correct price (if you agree)

If we are unable to contact you, we will cancel the order and refund any amount you have paid.

5. Product Information and Availability

5.1 Product Descriptions

We make every effort to provide accurate and detailed product descriptions (including size, color, material, and fit) on our website. However, we cannot guarantee that product colors will match the actual product exactly, as color perception may vary based on your device’s display settings.

5.2 Size Guides

Size guides are provided on our website as a reference to help you select the correct size. Sizing may vary slightly between product styles, and we recommend reviewing the specific size guide for each product before purchasing. If you have questions about sizing, please contact our customer support team at [email protected] before placing an order.

5.3 Product Availability

Product availability is indicated on each product page (e.g., “In Stock,” “Out of Stock”). We reserve the right to change product availability at any time, and we will notify you promptly if a product you ordered becomes unavailable after we have sent the Order Confirmation. In such cases, we will offer you a full refund or the option to substitute the product with an alternative (if available).

6. Cancellations and Modifications

6.1 Order Cancellations by You

You may request to cancel your order only if it has not yet been processed or shipped (i.e., before the 1-3 business day processing period has ended). To request a cancellation, contact our customer support team at [email protected] with your order number and reason for cancellation. We will confirm if the cancellation is possible; if your order has already shipped, you will need to follow our return process (Section 3) to return the product for a refund.

6.2 Order Modifications by You

Requests to modify an order (e.g., change product size/color, update shipping address) must be submitted to our customer support team within 24 hours of placing the order and before the order has been processed. We cannot guarantee that modification requests will be approved, as this depends on the order’s processing status. If modification is not possible, you may cancel the order (if eligible) and place a new order with the desired changes.

6.3 Order Cancellations by Us

We may cancel your order at any time (even after sending the Order Confirmation) if:

  • We discover a product or pricing error
  • The product becomes unavailable due to unforeseen circumstances
  • We suspect fraudulent activity or unauthorized payment
  • You fail to provide necessary information (e.g., valid shipping address, payment details) within a reasonable time

If we cancel your order after you have made payment, we will issue a full refund to your original payment method within 5-10 business days.

7. Limitation of Liability

To the maximum extent permitted by law, Jigsawo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your purchase or use of our products, including but not limited to:

  • Loss of profits, revenue, or data
  • Delays in delivery or return processing
  • Inconvenience or disappointment
  • Damages caused by third parties (e.g., shipping carriers, payment processors)

Our total liability to you for any claim arising from these Terms or your purchase shall not exceed the total amount you paid for the affected product(s).

8. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business practices, legal requirements, or industry standards. When we make changes, we will revise the “Last Updated” date at the top of these Terms and post the updated version on our website. The updated Terms will take effect immediately upon posting for new orders; for existing orders (placed before the update), the Terms in effect at the time of order placement will apply. We encourage you to review these Terms periodically before making a purchase.

9. Contact Us

If you have questions, concerns, or requests regarding these Terms of Purchase or your order, please contact our customer support team at:

Email: [email protected]

Website: www.jigsawo.com